Sometimes we have bad days, yet hey, we are only human right? But it seems that multinational technology corporations also have their bad days too, and for Apple this day was yesterday. Not only did the #BendGate problems begin to appear prominently on social media, prompting a storm of scolding articles, but somehow the company also managed to botch the rollout of the first update to their new mobile operating system, iOS 8.
Users lost phone signal or were locked out of their phones.
The 8.0.1 update was supposed to fix issues within iOS 8 which caused the operating system to over-consume battery power, and have poor wireless signal, however, 8.0.1 had basically the opposite effect. Users began to notice problems with the TouchID feature of their phones, making it impossible for them to login, while others experienced a total absence of any mobile signal.
While the problems only seemed to effect the 10 million or more people who bought the iPhone 6 or iPhone 6 Plus over the last week or so, it was nonetheless catastrophic for these users. Many were left with what amounted to little more than a ‘bricked’ phone. Tech sites rushed to provide these people with a way to downgrade their device, however most of these ‘solutions’ required confusing and technical work arounds, which would have been beyond the capacity of many users.
This prompted Apple to make the decision to withdraw a software update, for the first time in the company’s history. The company explained in a statement:
“We are actively investigating these reports [of problems] and will provide information as quickly as we can, [...] In the meantime we have pulled back the iOS 8.0.1 update.”
There is no word yet on when an improved version of the update will be released for iOS-compatible devices.
While this is unlikely to hurt the iPhone 6 or Apple significantly in the long run, it shows just how much scrutiny the company faces. With its position of great power within the tech industry, Apple also is held to great responsibility by the media and society.
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